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	<title>Made to Stick &#187; Story</title>
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	<link>http://www.madetostick.com/blog</link>
	<description>Made to Stick Blog by Dan and Chip Heath</description>
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		<title>Does the story form need reinventing?</title>
		<link>http://www.madetostick.com/blog/2008/12/15/does-the-story-form-need-reinventing/</link>
		<comments>http://www.madetostick.com/blog/2008/12/15/does-the-story-form-need-reinventing/#comments</comments>
		<pubDate>Mon, 15 Dec 2008 15:28:13 +0000</pubDate>
		<dc:creator>Dan Heath</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Story]]></category>

		<guid isPermaLink="false">http://www.madetostick.com/blog/2008/12/15/does-the-story-form-need-reinventing/</guid>
		<description><![CDATA[Sam Leith rejects the idea that the story needs to be reconceived for our &#8220;modern era.&#8221;
Changing technologies have affected the means by which stories are told. You can follow the story of a person&#8217;s life pointillistically through a Twitter feed or voyeuristically through a webcam.
You can read a self-contained novel; one with an alternate ending; [...]]]></description>
			<content:encoded><![CDATA[<p>Sam Leith <a title="Sam Leith on Stories" href="http://www.telegraph.co.uk/culture/books/3563611/Grand-Theft-Auto%2C-Twitter-and-Beowulf-all-demonstrate-that-stories-will-never-die.html" target="_blank">rejects the idea</a> that the story needs to be reconceived for our &#8220;modern era.&#8221;</p>
<blockquote><p>Changing technologies have affected the means by which stories are told. You can follow the story of a person&#8217;s life pointillistically through a Twitter feed or voyeuristically through a webcam.</p>
<p>You can read a self-contained novel; one with an alternate ending; or a choose-your-own adventure book.</p>
<p>You can steer petty criminal Niko Bellic through the nodes of GTA4&#8217;s restricted but ingenious video game structure; or follow the endlessly overlapping plot arcs of an open-structure narrative like a soap opera.</p>
<p>But when you strip off all the bells and whistles, these stories will be in all the important essences no different from the stories that Vladimir Propp, or the authors of the Bible, or Homer and her many co-authors, would have recognised.</p></blockquote>
<p>(Via <a title="Arts &#038; Leisure Daily" href="http://www.aldaily.com/" target="_blank">A&#038;L Daily</a>)</p>
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		<title>If Starbucks marketed like a church&#8230;</title>
		<link>http://www.madetostick.com/blog/2008/11/11/if-starbucks-marketed-like-a-church/</link>
		<comments>http://www.madetostick.com/blog/2008/11/11/if-starbucks-marketed-like-a-church/#comments</comments>
		<pubDate>Wed, 12 Nov 2008 01:07:02 +0000</pubDate>
		<dc:creator>Dan Heath</dc:creator>
				<category><![CDATA[Concreteness]]></category>
		<category><![CDATA[Emotion]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Story]]></category>
		<category><![CDATA[Unexpectedness]]></category>

		<guid isPermaLink="false">http://www.madetostick.com/blog/2008/11/11/if-starbucks-marketed-like-a-church/</guid>
		<description><![CDATA[John Moore at Brand Autopsy highlights this satirical video, created by a church marketing expert to inspire churches to find ways that &#8221;we can remove the speed-bumps we have unknowingly created for visitors.&#8221;
My favorite part: The barrista waits on a couple that is clearly new to Starbucks &#8211; they&#8217;re a bit overwhelmed and end up asking sheepishly for &#8221;a [...]]]></description>
			<content:encoded><![CDATA[<p><a title="John Moore" href="http://brandautopsy.typepad.com/brandautopsy/2008/11/what-if-starbuc.html" target="_blank">John Moore at Brand Autopsy highlights this satirical video</a>, created by a <a title="Beyond Relevance" href="http://www.beyondrelevance.com/" target="_blank">church marketing expert</a> to inspire churches to find ways that &#8221;we can remove the speed-bumps we have unknowingly created for visitors.&#8221;</p>
<p>My favorite part: The barrista waits on a couple that is clearly new to Starbucks &#8211; they&#8217;re a bit overwhelmed and end up asking sheepishly for &#8221;a coffee.&#8221; Then, the barrista grabs a mike and, in front of everyone in the store, announces, &#8220;If this is your first time visiting with us, will you go ahead and raise your hands &#8212; we would <em>love </em>to welcome you.&#8221; The mortified pair raise their hands.</p>
<p>Someone in the background shouts &#8220;Java-lujah!&#8221;</p>
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		<title>The collapse of AIG in 10 min</title>
		<link>http://www.madetostick.com/blog/2008/10/28/the-collapse-of-aig-in-10-min/</link>
		<comments>http://www.madetostick.com/blog/2008/10/28/the-collapse-of-aig-in-10-min/#comments</comments>
		<pubDate>Tue, 28 Oct 2008 15:08:51 +0000</pubDate>
		<dc:creator>Dan Heath</dc:creator>
				<category><![CDATA[Concreteness]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Simplicity]]></category>
		<category><![CDATA[Story]]></category>

		<guid isPermaLink="false">http://www.madetostick.com/blog/2008/10/28/the-collapse-of-aig-in-10-min/</guid>
		<description><![CDATA[You can learn what &#8221;credit default swaps&#8221; are, and how they brought down AIG, in 10 minutes, thanks to Marketplace Senior Editor Paddy Hirsch. What&#8217;s particularly clever is the car insurance analogy, which buys us some quick intuition into a complex topic.
In the book, we discuss the simple trade models that teachers use in Econ 101 &#8212; e.g., [...]]]></description>
			<content:encoded><![CDATA[<p>You can <a title="CDS in 10 min" href="http://www.publicradio.org/columns/marketplace/offair/2008/10/untangling_credit_default_swap.html" target="_blank">learn what &#8221;credit default swaps&#8221; are, and how they brought down AIG</a>, in 10 minutes, thanks to Marketplace Senior Editor Paddy Hirsch. What&#8217;s particularly clever is the car insurance analogy, which buys us some quick intuition into a complex topic.</p>
<p>In the book, we discuss the simple trade models that teachers use in Econ 101 &#8212; e.g., &#8220;You grow apples and I grow oranges. Both of us would rather have some of both. How do we trade?&#8221; That&#8217;s exactly what Hirsch does &#8230; he builds up our intuition via a simple, two-party transaction, and then zooms out to show us how that behavior can explain a catastrophe like the fall of AIG. Really well done.</p>
<p>(Thanks to <a title="Defining the Obvious" href="http://www.definingtheobvious.com/" target="_blank">John H</a> for the tip.)</p>
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		<title>You&#8217;ve got to know when to Fuld &#8216;em</title>
		<link>http://www.madetostick.com/blog/2008/09/18/youve-got-to-know-when-to-fuld-em/</link>
		<comments>http://www.madetostick.com/blog/2008/09/18/youve-got-to-know-when-to-fuld-em/#comments</comments>
		<pubDate>Thu, 18 Sep 2008 12:26:02 +0000</pubDate>
		<dc:creator>Dan Heath</dc:creator>
				<category><![CDATA[Concreteness]]></category>
		<category><![CDATA[Credibility]]></category>
		<category><![CDATA[Emotion]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Simplicity]]></category>
		<category><![CDATA[Story]]></category>
		<category><![CDATA[Unexpectedness]]></category>

		<guid isPermaLink="false">http://www.madetostick.com/blog/2008/09/18/youve-got-to-know-when-to-fuld-em/</guid>
		<description><![CDATA[Nicholas Kristof has a sticky piece today on the grotesque overpayment of CEOs who fail. Case in point: Richard Fuld, chief of the now-flushed Lehman Brothers, made a half-bil between 1993 and 2007. Good investment.
This story, and others like it, run the board on the traits of a sticky idea: They&#8217;re simple (Too much money!). [...]]]></description>
			<content:encoded><![CDATA[<p>Nicholas Kristof has a <a title="Kristof on CEO pay" href="http://www.nytimes.com/2008/09/18/opinion/18kristof.html?hp" target="_blank">sticky piece today</a> on the grotesque overpayment of CEOs who fail. Case in point: Richard Fuld, chief of the now-flushed Lehman Brothers, made a half-bil between 1993 and 2007. Good investment.</p>
<p>This story, and others like it, run the board on the traits of a sticky idea: They&#8217;re simple (Too much money!). Unexpected ($17,000 an hour!). Concrete ($6,000 shower curtains). Credible (the amounts are indisputable). Emotional (Outrage, envy, disgust). Story (Pick your CEO). And yet the public outcry never builds up to a roar. Only a half-hearted squawk.</p>
<p>I can&#8217;t explain it. Maybe people feel powerless to affect it. I.e., if you were really angry, to your core, about CEO pay, what would you do next? At least with global warming, you can switch out a  lightbulb. But sadly, there&#8217;s no incremental action with CEOs &#8212; you can&#8217;t take a dollar out of Fuld&#8217;s pocket. (Even if you did, it wouldn&#8217;t be worth his time to retrieve it, because in the next 10 seconds, he&#8217;d have made another $47.)</p>
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		<title>Deconstructing The Girl Effect</title>
		<link>http://www.madetostick.com/blog/2008/07/18/deconstructing-the-girl-effect/</link>
		<comments>http://www.madetostick.com/blog/2008/07/18/deconstructing-the-girl-effect/#comments</comments>
		<pubDate>Fri, 18 Jul 2008 12:35:10 +0000</pubDate>
		<dc:creator>Dan Heath</dc:creator>
				<category><![CDATA[Concreteness]]></category>
		<category><![CDATA[Credibility]]></category>
		<category><![CDATA[Emotion]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Simplicity]]></category>
		<category><![CDATA[Story]]></category>
		<category><![CDATA[Unexpectedness]]></category>

		<guid isPermaLink="false">http://www.madetostick.com/blog/2008/07/18/deconstructing-the-girl-effect/</guid>
		<description><![CDATA[[Via a friend at McKinney] If you want some practice at making ideas stickier, I have a great case study for you. Rope aside 30 minutes and follow along with the process below. It concerns the work of a group called The Girl Effect. Here&#8217;s the game plan:
1. Start here. It&#8217;s a pdf document with [...]]]></description>
			<content:encoded><![CDATA[<p>[Via a friend at <a title="McKinney ad agency" href="http://www.mckinney.com/" target="_blank">McKinney</a>] If you want some practice at making ideas stickier, I have a great case study for you. Rope aside 30 minutes and follow along with the process below. It concerns the work of a group called The Girl Effect. Here&#8217;s the game plan:</p>
<p>1. <a title="Girl Effect fact sheet" href="http://www.girleffect.org/downloads/TheGirlEffect_FactSheet.pdf" target="_blank">Start here</a>. It&#8217;s a pdf document with statistics demonstrating the value of investing in girls in the developing world. (For example: &#8220;When women and girls earn income, they reinvest 90 percent of it into their families, as compared to only 30 to 40 percent for a man.&#8221;) Print out this document (and the instructions for step 2) and slowly move away from your computer.</p>
<p>2. With PDF in hand, give yourself this mission: To boil it all down. No one is going to read all these stats, and even if they do, they won&#8217;t remember them. They certainly won&#8217;t be moved to action by them. So how can you get people *excited* about &#8220;girl investment&#8221;? Imagine that you&#8217;ve got 2 minutes of the audience&#8217;s attention to make your case. How would you translate the data into something simple, emotional, specific? (By the way, just by thinking about this, you&#8217;re already ahead of the game &#8212; most social enterprises I&#8217;ve worked with would have simply published the PDF and declared victory&#8230;)</p>
<p>3. No, really, take a minute and think about it. It&#8217;ll make it more fun to compare your approach to theirs.</p>
<p>4. OK, now watch <a title="Girl Effect" href="http://www.youtube.com/watch?v=WIvmE4_KMNw" target="_blank">their 2-minute Youtube video</a> and come back here for some postgame analysis.</p>
<p>5. This is a textbook sticky idea. (Forewarning: At this point, I&#8217;m going to geek out and deconstruct the video piece by piece.) If you&#8217;ve read Made to Stick, you&#8217;ll notice the elements. It starts with a schema violation (&#8221;So what else is new?&#8221;). Then there&#8217;s a curiosity gap: &#8220;What if there was an unexpected solution&#8230; Would you even know it if you saw it?&#8221; Then, there&#8217;s the surprise: &#8220;A girl.&#8221; The cumulative effect of these elements is critical: They&#8217;ve got our attention. We&#8217;re on the hook.</p>
<p>They&#8217;ve &#8220;paid&#8221; for our attention, and now they&#8217;ve got to cash it in to explain what they want. How do you explain &#8220;girl investment&#8221;? They make it concrete by asking you to visualize a specific girl. They tell the story of what the investment does for her and the people around her. (Notice, by the way, that they manage to make it concrete despite using only text blocks &#8212; an impressive feat.) The concrete elements build up (the husband, the school uniform, the loan, the cow, the village council). Suddenly, they&#8217;ve explained a complicated idea to you without making you feel like you&#8217;re receiving instruction. (BTW, the team wisely didn&#8217;t assume that it would be self-evident that investing in girls is &#8220;the solution.&#8221; They took the time to explain their logic, in a simple, but not oversimplified, way.)</p>
<p>At this point, they&#8217;ve got a credibility problem. You now understand what they mean by investing in girls, but why would you believe that the &#8220;girl effect&#8221; can make a dent in big global problems? The approach they use is &#8220;micro &#8211;> macro&#8221;. First, they paint a picture of a single girl. They show how the investment has cascading effects in her family and in her community. Then, they shift to the macro. &#8220;Multiply that by 600 million girls in the developing world&#8230;&#8221; [The zooming-out effect with the dots is a nice touch to make this more concrete.] This micro/macro approach also works well for entrepreneurs &#8212; I&#8217;ve often seen entrepreneurs highlight a single, vivid customer situation and then switch to the macro (&#8221;Our market research shows that there&#8217;s a $1.2 billion market made up of 181,000 customers with the same needs as this one.&#8221;)</p>
<p>Then comes the wrap-up. ideally, this will inspire you and move you closer to action. I love the line: &#8220;Invest in a girl and she will do the rest.&#8221; It makes you feel like you&#8217;re on a team &#8212; you do your part and she&#8217;ll do hers. Which brings me to my one (and really only) quibble: I don&#8217;t like the closing line &#8230; &#8220;It&#8217;s no big deal. Just the future of humanity.&#8221; To me, this line was a bit jarring &#8230; just when you&#8217;re feeling positive and empowered, all of the sudden you&#8217;re hit with a tinge of guilt. (&#8221;It&#8217;s on you, pal &#8212; the future of humanity.&#8221;) I think it would have been stronger to end with the &#8220;Invest in a girl and she will do the rest.&#8221;</p>
<p>But let&#8217;s not quibble. This is a brilliant video, and I predict it will be seen by lots and lots of people. Even better, it will motivate action. [Here's <a title="The Girl Effect" href="http://www.girleffect.org/#/splash/" target="_blank">The Girl Effect web site</a>.]</p>
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		<title>Upgrade, don&#8217;t discard: The melodrama</title>
		<link>http://www.madetostick.com/blog/2008/07/15/upgrade-dont-discard-the-melodrama/</link>
		<comments>http://www.madetostick.com/blog/2008/07/15/upgrade-dont-discard-the-melodrama/#comments</comments>
		<pubDate>Tue, 15 Jul 2008 17:07:14 +0000</pubDate>
		<dc:creator>Dan Heath</dc:creator>
				<category><![CDATA[Concreteness]]></category>
		<category><![CDATA[Emotion]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Story]]></category>

		<guid isPermaLink="false">http://www.madetostick.com/blog/2008/07/15/upgrade-dont-discard-the-melodrama/</guid>
		<description><![CDATA[Some students in Bob Sutton&#8217;s class on &#8220;Creating Infectious Engagement&#8221; wanted to persuade people to upgrade, not replace, their computers, for the sake of the environment. But where&#8217;s the emotion? Where&#8217;s the story? Well, voila: &#8220;Love the one you&#8217;re with.&#8221; With a star turn by Dan Wilson as the computer. (Doesn&#8217;t he worry about typecasting?)
]]></description>
			<content:encoded><![CDATA[<p>Some students in <a title="Bob Sutton" href="http://bobsutton.typepad.com/" target="_blank">Bob Sutton&#8217;s</a> class on &#8220;Creating Infectious Engagement&#8221; wanted to persuade people to upgrade, not replace, their computers, for the sake of the environment. But where&#8217;s the emotion? Where&#8217;s the story? <a title="Love the 1 You're With" href="http://www.lovethe1yourewith.com/" target="_blank">Well, voila: &#8220;Love the one you&#8217;re with.&#8221;</a> With a star turn by Dan Wilson as the computer. (Doesn&#8217;t he worry about typecasting?)</p>
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		<title>&#8220;Canoe Man&#8221;</title>
		<link>http://www.madetostick.com/blog/2007/12/20/canoe-man/</link>
		<comments>http://www.madetostick.com/blog/2007/12/20/canoe-man/#comments</comments>
		<pubDate>Thu, 20 Dec 2007 21:06:19 +0000</pubDate>
		<dc:creator>Dan Heath</dc:creator>
				<category><![CDATA[Concreteness]]></category>
		<category><![CDATA[Credibility]]></category>
		<category><![CDATA[Emotion]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Simplicity]]></category>
		<category><![CDATA[Story]]></category>

		<guid isPermaLink="false">http://www.madetostick.com/blog/2007/12/20/canoe-man/</guid>
		<description><![CDATA[There are 6 principles of sticky ideas, and folks, Canoe Man has all 6. It&#8217;s no wonder why this bizarro tale has captivated the UK public.
Robert M brought it to our attention with this introduction: &#8220;Man vanishes at sea in 2002, only his battered kayak is found. Wife and two sons mourn, then wife claims [...]]]></description>
			<content:encoded><![CDATA[<p>There are 6 principles of sticky ideas, and folks, Canoe Man has all 6. It&#8217;s no wonder why this bizarro tale has captivated the UK public.</p>
<p>Robert M brought it to our attention with this introduction: &#8220;Man vanishes at sea in 2002, only his battered kayak is found. Wife and two sons mourn, then wife claims life insurance 13 months later. Wife sells house and moves to Panama at the beginning of 2007. In Nov 2007 man walks into a police station, claiming to be the missing person who has lost his memory. Then, a photo turns up which shows man and wife in 2006 in Panama talking to a property developer. Sons are outraged because they were under the impression their father was dead.&#8221; And there&#8217;s more uncovered every day&#8230;</p>
<p>If someone doesn&#8217;t have the movie rights to this saga, I&#8217;m gonna make the first bid. In the meantime, <a title="Canoe Man" href="http://www.guardian.co.uk/g2/story/0,,2224910,00.html?gusrc=rss&#038;feed=media" target="_blank">go kill an hour and read up on the whole thing</a>.</p>
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		<title>The Partition of Africa</title>
		<link>http://www.madetostick.com/blog/2007/11/01/100-books-for-100-stories-the-partition-of-africa/</link>
		<comments>http://www.madetostick.com/blog/2007/11/01/100-books-for-100-stories-the-partition-of-africa/#comments</comments>
		<pubDate>Fri, 02 Nov 2007 03:08:29 +0000</pubDate>
		<dc:creator>Dan Heath</dc:creator>
				<category><![CDATA[Concreteness]]></category>
		<category><![CDATA[Emotion]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Story]]></category>
		<category><![CDATA[Teachers]]></category>
		<category><![CDATA[Unexpectedness]]></category>

		<guid isPermaLink="false">http://www.madetostick.com/blog/2007/11/01/100-books-for-100-stories-the-partition-of-africa/</guid>
		<description><![CDATA[Here&#8217;s a story we received from Peri Chinoda, an AP &#038; Honors World History Teacher at Hume Fogg Magnet High School in Nashville:
Background Information: In 1885 the Chancellor of Germany, Otto Bismarck, convened a meeting attended by 13 European colonial powers including the USA and the Ottoman Empire. The Africans whose land was to be [...]]]></description>
			<content:encoded><![CDATA[<p>Here&#8217;s a story we received from Peri Chinoda, an AP &#038; Honors World History Teacher at <a title="Hume Fogg" href="http://www.humefogghs.mnps.org/site12.aspx" target="_blank">Hume Fogg Magnet High School</a> in Nashville:</p>
<blockquote><p><u>Background Information</u>: In 1885 the Chancellor of Germany, Otto Bismarck, convened a meeting attended by 13 European colonial powers including the USA and the Ottoman Empire. The Africans whose land was to be divided among the Europeans were not invited. The Europeans agreed on a number of things to ease colonization and prevent fighting among them. </p>
<p><u>Activity</u>:Two or three students were asked to volunteer to bake cakes in the shape of the African continent. On the day of the lesson, I convened the conference with all other students representing European colonial powers and those who baked the cakes representing the Africans.</p>
<p>The “Europeans” gathered around arranged conference tables. The Africans were either sent outside the room or made to sit at the corner of the room.</p>
<p>The Europeans cut the cakes and divided the pieces among one another. The “Africans” who baked the cakes were not allowed to eat the cakes. They just watched other students eat the products/fruits of their labor.</p>
<p>After this activity: (a) The Europeans/students were to write down how they felt about eating the cakes while the people who baked the cakes were watching. The Africans/students were also to write how they felt when other students ate their cakes and they did not. (b) They were to read about the colonization of Africa, and write an essay reflecting on European Colonization of Africa.</p>
<p>Students talked about this experience for a long time. The lesson stuck on their minds for a long time. Even parents called the school expressing their appreciation for the experience their children went through to understand the process, effects and the moral issues involved in colonization.</p></blockquote>
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		<title>Research: Stories make your brand stronger</title>
		<link>http://www.madetostick.com/blog/2007/11/01/research-stories-make-your-brand-stronger/</link>
		<comments>http://www.madetostick.com/blog/2007/11/01/research-stories-make-your-brand-stronger/#comments</comments>
		<pubDate>Fri, 02 Nov 2007 02:58:58 +0000</pubDate>
		<dc:creator>Dan Heath</dc:creator>
				<category><![CDATA[Emotion]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Story]]></category>

		<guid isPermaLink="false">http://www.madetostick.com/blog/2007/11/01/research-stories-make-your-brand-stronger/</guid>
		<description><![CDATA[Readers of Made to Stick could have predicted this outcome, but it&#8217;s interesting nonetheless: Brandweek reports on a research study that concludes stories work better than product positioning in advertisements. [Thanks to Francois at Zoommedia for the link!]
From the article:
One such pattern was that a campaign like Bud&#8217;s iconic &#8220;Wassup&#8221; registered more powerfully with consumers [...]]]></description>
			<content:encoded><![CDATA[<p>Readers of <em>Made to Stick</em> could have predicted this outcome, but it&#8217;s interesting nonetheless: Brandweek <a title="Brandweek on storytelling research" href="http://www.brandweek.com/bw/magazine/current/article_display.jsp?vnu_content_id=1003664386" target="_blank">reports on a research study</a> that concludes stories work better than product positioning in advertisements. [Thanks to Francois at <a title="Zoom Media" href="http://WWW.ZOOMMEDIA.COM" target="_blank">Zoommedia</a> for the link!]</p>
<p>From the article:</p>
<blockquote><p>One such pattern was that a campaign like Bud&#8217;s iconic &#8220;Wassup&#8221; registered more powerfully with consumers than Miller Lite low-carb ads that essentially just said, &#8220;We&#8217;re better than the other guys.&#8221; Why? Because Bud told a story about friends connected by a special greeting. <br clear="none" /></p></blockquote>
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		<title>Tammy Is a Quitter</title>
		<link>http://www.madetostick.com/blog/2007/10/23/tammy-is-a-quitter/</link>
		<comments>http://www.madetostick.com/blog/2007/10/23/tammy-is-a-quitter/#comments</comments>
		<pubDate>Tue, 23 Oct 2007 19:24:44 +0000</pubDate>
		<dc:creator>Dan Heath</dc:creator>
				<category><![CDATA[Concreteness]]></category>
		<category><![CDATA[Credibility]]></category>
		<category><![CDATA[Curse of Knowledge]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Simplicity]]></category>
		<category><![CDATA[Story]]></category>
		<category><![CDATA[Teachers]]></category>

		<guid isPermaLink="false">http://www.madetostick.com/blog/2007/10/23/tammy-is-a-quitter/</guid>
		<description><![CDATA[Here&#8217;s a story from Dave Rendall, who has a blog called the Freak Factor. (I love his post that argues that if you&#8217;re getting rejected, you&#8217;re doing something right.)
I hadn&#8217;t seen Tammy in almost a year, when she approached me in the hallway. I was there to teach an evening class for non-traditional students. She [...]]]></description>
			<content:encoded><![CDATA[<p>Here&#8217;s a story from Dave Rendall, who has a blog called the <a title="Dave Rendall's The Freak Factor" href="http://www.daverendall.typepad.com/" target="_blank">Freak Factor</a>. (I love his post that <a title="Rejection = Good" href="http://daverendall.typepad.com/dave_rendall/2007/09/reject.html" target="_blank">argues that if you&#8217;re getting rejected, you&#8217;re doing something right</a>.)</p>
<blockquote><p>I hadn&#8217;t seen Tammy in almost a year, when she approached me in the hallway. I was there to teach an evening class for non-traditional students. She told me that her cohort was about to complete their last class and invited me to join the celebration. When I arrived, she was anxious to share some news.</p>
<p>Tammy had taken my course in Organizational Behavior the previous fall and one of the topics is change management. The classic model for this concept is Kurt Lewin&#8217;s force-field analysis, which helps managers to envision the driving forces pushing change and the restraining forces acting against change. By understanding and manipulating these forces, effective changes can be achieved. However, this is a relatively abstract concept and can become very complex in the context of an organization.</p>
<p>In order to make this concept stick, I use a few of the SUCCES principles from MTS. I start by keeping it simple. Instead of applying this model to an organization, I start by asking students to choose a meaningful change that they&#8217;ve been wanting to make in their own life, but haven&#8217;t started yet. Selecting a change that matters to them also creates an emotional link to the activity.</p>
<p>They write this change in the middle of a piece of paper and then I ask them why they want to make this change. These reasons are the driving forces and are listed on the left side of the paper on arrows pointing to the right. We then consider the barriers to making the change. These restraining forces are listed on the right side of the paper on arrows pointing left.</p>
<p>To make the activity more concrete, I try to physically illustrate the action of the two forces. I stand in front of the class with a chair and ask for a volunteer. The chair signifies the change, I am the driving forces and the volunteer is the restraining forces. I push the chair and the other student pushes back. The chair doesn&#8217;t move. It is &#8220;frozen.&#8221;</p>
<p>This illustrates the importance of &#8220;unfreezing,&#8221; which is the first part of Lewin&#8217;s change model. &#8220;Changing&#8221; occurs when driving forces are strengthened or added and when restraining forces are weakened or removed. Before explaining this, I ask the students how I can get the chair to move. The suggestions usually include the four options listed above. Without even reading the text, students can figure out how the process works in the physical world. In fact, during one class a student&#8217;s 10 year-old son was in the room. When I asked how to move the chair, the room was silent. The first person to respond was the young boy. He said, &#8220;Add more force!&#8221; He was exactly right and I was very pleased. I had made Lewin concrete and simple enough for a child to understand.</p>
<p>The activity is also credible because it offers a testable credential. Students are asked to assign numerical values to the strength of their driving and restraining forces. The cumulative scores for each set of forces shows why they haven&#8217;t made the change yet (not enough driving force and/or too much restraining force). We then work to increase driving forces and decrease restraining forces. The students always come up with creative ideas that they can apply to their own life. We discuss these as a class so students can see for themselves how it can work in their situation and those of their classmates.</p>
<p>I also share stories of how I&#8217;ve used this model to create change in my life. Each time I teach this concept, I choose a change that I want to make and work through the exercise along with the students. This creates a growing list of stories of success and failure, which brings us back to Tammy.</p>
<p>She wanted to start her own business. During the course of the exercise, she explained her driving and restraining forces. I asked if it was possible that her current job might also be a restraining force. Since she liked her job and was paid well, she did not have a lot of natural motivation to go out on her own. Even though she had a good job, it might actually be a barrier to achieving her change. I don&#8217;t recall her response at the time and I didn&#8217;t think much about it or hear anything from her until ten months later.</p>
<p>When I went to her classroom, she explained that she quit her job shortly after class and started her own business as a Spanish language interpreter. The business was even more successful than she anticipated and she was very happy. She credited the Lewin exercise for giving her the necessary insight and motivation to make a major change in her life. Needless to say, this is a story that I now share with classes to demonstrate the potential power of applying Lewin&#8217;s force-field analysis.</p></blockquote>
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